Why RQL? We Do It Better

From its inception, RQL has been focused on doing things different and better.

Most 3PLs and freight brokers are actually sales organizations staffed with desks full of telemarketers pestering shippers all day long. They are the bottom-feeding lightweights that lack an industry focus, to say nothing of operational excellence. That is, they’ll sell anything to anyone… whether or not they can deliver on their promises.

RQL is different in that we are Cold Chain Shipping specialists. We are experts and operational excellence is the core of our business.

We’ve always figured that if we do a great job, word would get around. Well, word has gotten around…

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What operational excellence means to RQL

From its inception, RQL has been focused on doing things different and better.

Most 3PLs and freight brokers are actually sales organizations staffed with desks full of telemarketers pestering shippers all day long. They are the bottom-feeding lightweights that lack an industry focus, to say nothing of operational excellence. That is, they’ll sell anything to anyone… whether or not they can deliver on their promises.

RQL is different in that we are Cold Chain Shipping specialists. We are experts and operational excellence is the core of our business.

We’ve always figured that if we do a great job, word would get around. Well, word has gotten around…

RQL has an extremely low employee turnover rate. Why? Because we hire, train and retain Great People! We do this because it is what is best for our Clients and best for the health of our business. Stability is one of the keys to a successful business and a healthy business culture.

What are some of the reasons our team members stay at RQL?

  • Team Culture – All of our team members are professionals who hold themselves to a high standard of performance.
  • Salaried Employment – All of our employees are salaried. Not hourly. Not commissioned. We treat adults like adults!
  • Team Bonuses – When the business performs well, our team members are rewarded!
Business is about mutually-beneficial relationships. Part of building exceptional value with our Clients and differentiating ourselves from the competition is providing added value. At RQL, our goal is to win and retain strategic customers. As such, we bring the entire RQL transportation management team’s experience and know-how to bear on behalf of our Clients. RQL can and will act as an extension of your supply chain group.

Our business is about long-term relationships. Not one-off engagements.

We move plenty of shipments for non-cold chain customers, we specialize in moving food and cold chain shipments over the road (typically via truckload). This is our primary focus and having a primary focus means we understand Cold Chain in a way in which the vast amount of shippers cannot even dream of. When a business tries to be everything to everyone, they end up falling short of providing value to anyone.

RQL is focused, experienced, and motivated to remain the very best Cold Chain Shippers in the marketplace.

Buying a state-of-the-art transportation management system (TMS) is expensive, but the “price of admission” for transportation companies that want to compete and excel at operations.

We spare no expense as it relates to perfecting our performance. As such, we have invested in an industry-leading software that gives us a significant edge over other freight brokers and 3PLs.

Process is the key to operational excellence. Especially as it relates to Cold Chain shipping is concerned.

We are process-oriented because great processes are a requirement for great performance. Why? Because cross-training and continuous improvement are impossible without it.

Our processes are time-tested and proven. We regularly cross-train our employees in the various disciplines Cold Chain entails and are a continual improvement shop.

All good operations people are rightly focused on risk – we are no different. In fact, we are obsessively-focused on reducing risk. We don’t like risk. And so we do everything possible to mitigate the risks that are so common in our industry: namely, late shipments, compromised food safety, freight claims, costs, etc.. We know our Clients don’t like surprises. And neither do we.
It’s impossible to build an operationally-sound transportation company without enough money in the bank. At RQL, we have the cashflow and the funding and the good credit to pay our Carriers on time, invest in the best people, invest in the best technologies, and invest in excellent facilities. We’re an industry leader. Who are you shipping with?

Why Choose Us

      • We are demonstrable experts in Cold Chain Transportation
      • Our company was founded on the very challenging expertise of poultry transportation.
      • We are FSMA experts whose Cold Chain Carrier Network is compliant with the new federal regulatory demads of the Food Safety and Modernization Act.
      • We have the deep experience in cold chain shipping processes (having pioneered many of them ourselves!)
      • We demand operational excellence from each and every one of our employees.
      • We are a continual improvement shop.

Client Testimonials

RQL has worked with our company for several years. We continue to utilize their services because their staff is friendly and accommodating. They ensure on time service when picking up and delivering our loads. RQL is extremely dependable, offer regular updates, and they are committed to customer service.
Adam Voigt, Sanderson Farms
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
Martha Rodriguez, Cervantes Distribution Inc.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.
Jim McClaskey, Randal Foods, Inc.