At RQL, Communication is NOT Optional.
At RQL, we believe problem-solving ought to be proactive rather than reactive and our communication system lets us do that. We value both our customers and our carriers and know that transparency in communication makes for the best deliveries in the fastest time.
RQL combines the best technology with the right personnel to achieve complete communication.
- RQL devotes a specific Account Manager to every customer.
- We also assign a backup account manager to every customer.
- We insist on Continuous Communication in every stage of the delivery.
- We have developed and utilize proprietary CRM software to detail every load.
No surprises. Thorough communication.
We also assign a back-up Account Manager who is cross-trained and familiar with the primary Account Manager’s accounts.
This direct communication means that RQL will always know about any problems first, and can therefore respond immediately.
Why Choose Us
- All of our Customers are assigned to dedicated account managers.
- All of our Account Managers are Cold Chain specialists.
- Our Account Managers monitor every step of each delivery.
- Our culture of Daily Direct Driver Communication reduces surprises and delays.
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.