Our Proven Process
RQL manages each load with a proven process that meets our customers’ needs.
Our four-step procedure is roughly as follows:
- Thorough Discovery – The most important aspect in RQL’s proven process is our ability to match the load with the right carrier to achieve the highest customer satisfaction.
- Assigning the Load – With the strength of our Carrier Network (we use thousands of qualified carriers month after month), we can assure our customers of the precise fit for the load.
- Delivery – Each driver of every load makes a minimum of two check calls per day. 24 hour GPS tracking is also available upon request. RQL knows about any damage or delay in the shipment, so we can keep our customers in the loop.
- Customer Billing – RQL promises prompt billing
Disciplined Process Means Happy Clients
The most important aspect in RQL’s proven process is our ability to match the load with the right carrier to achieve the highest customer satisfaction. In order to do that, we conduct a thorough investigation. We work hard to understand completely our customer’s goals and needs. We acquire the value of the load for insurance purposes, and strive to understand all information pertinent to the load and its safe transportation. Then we devise the lanes most suited for the transportation of the cargo, and establish reasonable deadlines with the customer’s input. RQL verifies the pickup and drop off locations, the quantity of the pallets or cases, and assigns a pickup number to the load. RQL coordinates all this information with its proprietary load management CRM software. No other business can do it the way we can!
With the Thorough Discovery concluded, RQL goes to our carrier network to match the load with the carrier. Since we use thousands of qualified carriers month after month in our network, we can assure our customers of the precise fit for the load. We meet our customer’s standards, timing, and price expectations. Once we have connected the carrier and the customer, we double-check all of the carrier’s information and review any status changes since it was last engaged by RQL. Then, it’s time for Delivery.
The direct and frequent communication that RQL maintains with the driver of the truck means the we can confidently assure our customers that any overages and/or shortages and any delays or hiccups during delivery are reported immediately. Each driver of every load makes two calls per day. RQL knows about any damage or delay in the shipment, so we can keep our customers in the loop.
RQL promises prompt billing so our customers can properly track expenditures and keep shipping budgets in line.
Why Choose Us
- We conduct a thorough analysis for each load.
- We match each load with the optimum lanes and optimum Carrier.
- We use thousands and thousands carriers month and after month.
- We have thousands of qualified carriers in our network.
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.