Your Satisfaction is Guaranteed with Rankin Quality Logistics
At RQL, we provide exceptional customer service because we understand the urgency and importance of your cold chain shipments.
Customer Service – 24/7/365
Exceeding Your Expectations by Design
Great customer service doesn’t just happen. At RQL, we have designed our business around delivering an excellent experience for our customers.
RQL delivers an excellent customer experience by focusing on the following:
Customer requirements. We can’t exceed your expectations if we don’t fully understand your requirements. We spend extra time up front asking questions, and engineering the perfect cold chain solution for your company.
Mandatory communication. Communication is one of the keys to successful transportation management. Our people know they are expected to communicate – it is how we do business. Our partner carriers must provide a status update at least twice per day. You can count on solid, transparent communication from our team. If there is a problem, we will call you first with a recommended course of action.
Customer-Focused, not commission focused. RQL is not commissioned based. This promotes teamwork instead of cutthroat competition (like the commission based brokerages, for instance), and stability instead of turn-over.
Teamwork – We’ve developed and maintained a Great Team of experienced logistics professionals throughout the history of Rankin Quality Logistics. We hire people of integrity and experience and retain them by treating them well, giving them opportunities to grow professionally, and creating a compensation structure that reflects the value we place on our team members.
Superior carrier network. Our partner carriers represent the backbone of our ability to provide the very best experience and performance to our clients. We know our clients depend on demonstrable performance for every load. And since our success depends on happy clients, we have assembled what we believe to be the very best Carrier Network in the business.
Why Choose Us
- Cold chain experts who specialize in transporting poultry, meat, produce and dairy products
- Food safety fanatics who are compliant to the Food Safety Modernization Act (FSMA)
- Hazard Analysis and Critical Control Points (HACCP) trained people on staff – we prevent problems before they happen
- Dedicated account management – cold chain shipments require a higher level of coordination and communication and that is exactly what we provide
- Technology – we have invested in state of the art transportation management systems, load tracking sensors and load board to ensure that we bring every advantage to our customers
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.