Track Your Shipment with Live Load Tracking
At RQL, we have learned that communication is a critical success factor in the freight brokerage business. For that reason, we provide 3 different ways for our customers to receive updates on their loads:
- Email – we provide at least two load status emails per day and more at your request
- We call you with the load status at least twice per day
- Live load tracking. Direct access to our TMS, which will always the latest load status
RQL’s state of the transportation management system (TMS) enables our customers to track and trace every one of their loads – 24 hours day, 7 days a week.
Access to our online transportation management system (TMS) is available to all RQL customers. To get a login ID, contact your RQL transportation consultant.
Pinpoint the Exact Location of Your Load with Macropoint
In addition to our live load tracking, phone and email updates, RQL is now offering Macropoint automated tracking technology. Marcropoint is a mobile phone application that the driver downloads onto their phone.
Once downloaded, Macropoint will ping the driver’s phone 4 times per day and communicate the driver’s location to you via email. Macropoint also provides automated arrival and departure alerts along with off schedule alerts.
The Macropoint service represents the latest in load tracking technology. Macropoint costs $5 per load, which is what RQL pays for the service. We want to keep the Macropoint service affordable so all of customers take advantage of this valuable new service.
Live Load Tracking (TMS) Features:
- Real time updates and load visibility
- Submit lanes for freight quotation
- Ability to download load history into Excel, which enables analysis and benchmarking
- Enhanced reporting, metrics and key performance indicators
- Electronic access to load information: bill of lading (BOL), accessorial charges, cost information, pickup date, weight, and proof of delivery
RQL has worked with our company for several years. We continue to utilize their services because their staff is friendly and accommodating. They ensure on time service when picking up and delivering our loads. RQL is extremely dependable, offer regular updates, and they are committed to customer service.
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.