Cold Chain is What We Do… Every. Single. Day.
We are your Cold Chain Experts. It is what we do, day-in and day-out. We have built our business over the years into a best in class operation providing best in class solutions for our customers.
Walking the walk
Talking the talk is one thing. Walking the walk is quite another altogether. At RQL, we walk the walk.
- We not only preach operational excellence… we personify it.
- We not only preach the importance of excellent Team Members… we hire them and keep them happy.
- We not only preach the value of an excellent Carrier Network… we maintain one.
- We not only talk about expertise… we demonstrate it at every turn.
What makes RQL a Best In Class provider?
At RQL performance is everything. We start with meticulous attention to detail, from the small engagements on up to the large engagements. We are an operation that values and insists upon excellence from each and every RQL Team Member. We are an operation that believes there is always room for operational improvement, even as a well-established, high-performance provider.
The new Food Safety Modernization Act (FSMA) raises the bar on food safety. Yet, it also provides standards and guidance that the best transportation companies quickly adopted.
RQL takes food safety, prompt-delivery, efficiency, communication, people, partners and performance very seriously. Toward this end, we are extremely dedicated to tried, tested, and true Cold Chain logistics best practices.
We focus on the details and unique challenges Cold Chain shipping demands, so that our Clients can focus on building their businesses with the confidence that we have them covered.
We know our Clients depend on demonstrable performance for every load. And since our success depends on happy Clients, we have assembled what we believe to be the very best Carrier Network in the business.
Each of our Carriers has been thoroughly vetted to a degree we believe is unmatched in the industry. In addition, each of our Carriers is held to strict, ongoing performance expectations and the rigors of safety required for Cold Chain shipments.
We also require that our Carriers abide by our unique communication requirements which include daily communication from the driver with RQL and issue/event mitigation protocols.
We hate surprises as well. Our event/issue mitigation processes are designed to eliminate surprises to the absolute degree possible.
In short, we hate the very same things our Clients hate. Whether risk or surprises, our goal in every engagement is to trap for and eliminate risk and to eliminate surprises.
Cold Chain logistics provides very narrow margins of error. And since we our business relies on providing the very best in Cold Chain logistics, we are ever-vigilant and hawkish as it relates to eliminating risk and surprises.
On that score, our track-record and reputation speak volumes.
Our philosophy is that a Great Team starts with hiring bright, committed, disciplined professionals, and supplying them the tools, training, and support to do their very best.
Training – each of our employees is cross-trained and receives intensive and ongoing training on the unique demands of the Cold Chain logistics business.
Low employee turnover – Our low employee-turnover also reflects our commitment to providing an excellent environment for professionals to succeed and grow. Our team is stable and our professionals know that as long as their performance meets our exacting expectations they will have a home at RQL.
Salaried Employment – Our employees are salaried. What this means is they are free to do what is right for our Clients in every, single instance. No conflicts of interest… no commission targets. Just looking out for our Clients and providing them with unmatched performance and customer care.
Experienced in Cold Chain – our industry is a unique one that really does require specialists who know Cold Chain in and out like the back of the proverbial hand. We ensure our professionals are themselves unrivaled, demonstrable experts in the field of Cold Chain logistics.
We make the investment in time, talent, and constant introspection so that we can continue to count ourselves among the very best in the industry.
Why Choose Us
- We are poultry, meat, produce and dairy transportation experts.
- We are Food Safety Modernization Act (FSMA) compliant.
- Our staff is HACCP-trained.
- Each of our Customers is assigned to a dedicated account manager with cold chain expertise.
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.