The Cold Chain Process. Mastered.
At RQL, we have developed and mastered art of Cold Chain. Our processes ensure the highest-quality services – focused on performance, efficiency, and effectiveness.
Every Shipment we follow strict adherence to…
- Discovery – thorough information gathering and load information logging.
- Tapping Our Network – matching your load with the best Carrier, drivers and equipment.
- Scouring the Load Boards – as needed.
- Communication – communication is mandatory for our team member and partner carriers.
- MacroPoint Tracking
Attention to Detail Starts with Proven Processes.
We’ve built our business on a reputation of consistent excellence.
Over the years, we have mastered the Cold Chain and we extend that demonstrable experience to each and every Customer and each and every load.
If the lane is one we have run before, we will have a load history and experience with an existing carrier. Assuming the Carrier did a good job, we will contact them again. If it is a new lane for us, we will conduct a search to determine which one of our pre-qualified carrier will do well with the lane.
All of our carriers commit to twice a day updates so you will always be in the loop.
- Real Time Insight and Updates
- Proactive notifications for loads behind schedule
Why Choose Us
- Each load begins with intense shipment discovery.
- Based on that discovery, we match the shipment with the best, most appropriate Carrier.
- We monitor each load meticulously with daily direct-to-driver communication.
- We offer our Shippers Macropoint shipment tracking and tracing.
- We provide proactive notifications load delays and/or issues. No surprises!
RQL offers proficient assistance when handling my loads. I can always count on their carriers to have reliable and prompt delivery times. When calling for an update, they give accurate dispatch information and are prone to helping fulfil my needs. RQL is a pleasure to work with.
I have been working with RQL for approximately 4 years. There are several reasons that I continue working with this company, specifically Jake. Jake’s prices are extremely competitive and he is willing to keep prices current through the season’s changes. RQL stays in constant communication, gives daily updates, and offers additional information when asked. Jake, along with his coworkers, work to understand my needs and fill them in a very professional and timely fashion.